帮助中心
版权资产、平台授权和申诉处理的常见问题
版权登记流程
常见问题
上传文件有什么要求?
单个文件不超过 2GB。视频请上传不超过 5 分钟、能体现原创特征的清晰片段;音乐、图片和文字作品请上传可用于权属核验的原始版本。
遇到 403 或网络中断时,请保留当前资产资料,刷新后重新选择文件上传。持续失败可截图并通过申诉工单联系机构。
独家、非独家和共享版权怎么选择?
- 独家:您拥有或被授予排他的版权管理权。
- 非独家:同一内容可能由多个主体在约定范围内使用。
- 共享:版权由多个权利人共同持有或管理。
非独家和共享内容必须符合适用法律,并能提供完整授权链。
为什么我的资产还没有显示?
“我的资产”页面只显示状态为“已确认”的版权资产。草稿、审核中、需补充或驳回的内容仍会显示在创作者中心的“最近提交”中。管理员审核通过后,资产会自动出现在“我的资产”。
怎样申请 YouTube、Facebook、TikTok 或 Believe 授权?
在创作者中心点击“申请平台授权”,选择平台并提交频道、账号或艺人主页链接。审核通过后,账号会加入监测;YouTube 频道所有者还需完成 Google OAuth 授权才能读取获准的分析与报告数据。
Content ID、侵权检测和 Claim 有什么区别?
Content ID 通常指平台级内容特征识别;本系统的侵权检测是基于已审核资产与 YouTube 视频标题、描述和权利人信息做疑似匹配;Claim 是针对具体平台内容的版权主张或处理记录。检测结果需要人工确认后再决定是否处理。
内容被移除、禁播或账号异常怎么办?
进入创作者中心提交“申诉协助”,选择问题平台和类型,填写发生时间、平台通知及诉求,并上传清晰截图。机构收到后会人工查看;处理完成并审核通过后,前端状态显示“处理成功”。
收不到验证码或无法登录怎么办?
确认邮箱拼写正确并检查垃圾邮件,等待 60 秒后重发。图形验证码区分当前页面生成的最新验证码,刷新后旧验证码会失效。Google 登录不需要平台密码;邮箱账号可通过“忘记密码”完成邮箱验证后设置两遍新密码。
Copyright registration workflow
Frequently asked questions
What are the upload requirements?
Each file must be no larger than 2GB. Video excerpts should be clear, show original characteristics, and be no longer than five minutes. Upload original-quality music, image, and text files suitable for rights verification.
For a 403 error or interrupted connection, keep the asset record, refresh, and select the file again. Submit an appeal ticket with a screenshot if the problem continues.
Which rights type should I select?
- Exclusive: you hold exclusive management rights.
- Non-exclusive: other parties may use the same work within agreed rights.
- Shared: rights are jointly held or managed.
Non-exclusive and shared content must comply with law and have a complete authorization chain.
Why is an asset not shown under My Assets?
My Assets shows only copyright assets with Approved status. Draft, pending, needs-information, and rejected submissions remain under Recent Submissions in the Creator Center. An approved asset appears automatically.
How do I request platform authorization?
Select Request Platform Authorization in the Creator Center and submit the channel, account, or artist page. Approved accounts enter monitoring. A YouTube channel owner must also complete Google OAuth before authorized analytics and reporting data can be read.
How are Content ID, detection, and claims different?
Content ID usually refers to platform-level fingerprinting. In this system, infringement detection is a suspected-match scan between approved assets and YouTube video titles, descriptions, and rights-holder information. A claim records a copyright action for specific platform content. Detection results should be reviewed before action is taken.
What should I do if content is removed or an account has a problem?
Submit Appeal Assistance in the Creator Center. Select the platform and issue type, describe the notice and requested assistance, and attach a clear screenshot. The status changes to Resolved after staff processing and approval.
What if I cannot receive a code or sign in?
Check the email address and spam folder, then resend after 60 seconds. Only the newest image captcha is valid after a refresh. Google sign-in does not require a Platform password. Email users can verify their email under Forgot Password and enter the new password twice.
仍然需要帮助?
请通过申诉工单提交问题和截图,或发送邮件至 support@rightaway.asia